Travel Grants FAQ

After submitting my application, it disappeared! Where is my application?

Your application just moved from "Saved" tab to "Pending" tab. Log in and click on "Pending" and you will see it!

My advisor says he has approved my application, but the system shows the application is "Pending advisor approval".

There is a couple of steps described in the email sent to your advisor that he/she needs to follow. Once he follows the directions, our system automatically gets updated and shows your application status as approved. If you have sent multiple emails to him, he/she should use the most recent email as each email creates a new password!

Below is a sample of the email sent to your advisor. Your advisor should:

  • click on the link
  • enter the password
  • change the status of your application to approved.
  • At the end he should click on "Submit".

Unless he clicks on "submit" button, your application status will not change to "Approved"!

--------------------------

Hi Advisor ,

Tommy Trojan has applied for a Travel Grant Reimbursement with the Graduate and Professional Student Senate of USC.  We require your review before we can process the application.

Please click the link below to see Travel Fund Application Number: xxxxxx

The Pass Code for the form is: *************

http://www.gpssusc.com/index.php?option=com_content&view=article&id=xxx&formid=xxx

My advisor has changed. Can I have the new advisor approve my application?

Yes! You can log in, go to my profile, and change your advisor info. Then you can go to your application and resent advisor approval request again (to your new advisor).

My advisor has lost (or never received) the approval request email. Can I resend it to him?

Yes. You can login and resend the email. On your application, look for "Resend Email to Advisor". Note that he/she should use the most recent email as each email creates a new password!

There is a limit of five files per application. How can I submit more files?

You can create a zip file that contains all the files you need to submit and only submit the zip file. Make sure the zip file size is not greater than 5MB. Files greater than 5MB are not allowed.

Can I submit my application in person?

All applications need to be submitted through our online system at this time.

When should I expect to be compensated?

We expect to finish processing the applications by the end of June.

I can't upload my files.

  • There is a maximum of 5 files per user. You can zip all your files and only submit the zip file
  • Make sure each file is not bigger than 5MB. Files bigger than 5MB are not allowed to be uploaded!

I can't edit any entry in my application.

Once an application is submitted and sent for your advisor or GPSS approval, it will be frozen and you cannot change it. If you need to add new items to your application, please create a new application, make your changes, and we will ignore the old ones.

What is the status of my application?

The status of your application is showed on your application once you log in.

  • Incomplete: means you have not submitted your application for advisor review
  • Waiting for advisor approval: means and email has been sent to your advisor asking for his approval
  • Wating for GPSS approval: means GPSS is processing your applicaiton. Please notice that we get hundreds of applications and it takes a while for us to process all of them.
  • Approved: means GPSS approved your application. At this point the university will take over the payment process and your application is NOT being delayed or processed by GPSS anymore. Please do not submit tickets asking about your payment date if your application is approved.

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